Almost all the questions we get everyday can be found here. If you still cannot find the answer you need, please feel free to contact us so that we can further assist you.

 Ordering

1. Do I need to register?
2. When do you charge my credit card?
3. How long does it take to process my order?
4. Do you charge sales tax?
5. How can I change or cancel an order?
6. Can you tell me when an item will be available if it is out of stock?
7. How do I check status on my order?
8. Will you sell my information or give it to other companies?

Payment

1. How do I place an order ?
2. Do you accept Money Orders or Personal checks?
3. Why is my credit card being declined?
4. Will you accept an International credit card?
5. How do you protect my credit card safety?

Shipping

1. How do I check shipping charges?
2. What are my shipping method choices?
3. The tracking number you gave me isn't working, what do I do?
4. Do you ship to P.O.Box?
5. Can you ship to a different address than my billing?
6. Will you ship internationally?

Return policy

1. What will you do to make sure I’m satisfied with my purchase?
2. Must I have a Return Merchandise Authorization (RMA) to return a product?
3. What address do I send returns to?
4. How do I get an RMA Number?
5. How long will it take to get my credit?
6. Will you cover the shipping charges for shipping an item back to you?
7. Can I exchange items?
8. Will you cover the shipping charges for exchanging items?

Ordering

Do I need to register?

It is not necessary to register with our site to place an order.

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When do you charge my credit card?

Your credit card is charged when your order ships.

Our payment systems automatically authorize your credit card when your order is submitted. While this is not a charge, your financial institution may reserve these funds from your account or up to 5 business days.  

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How long does it take to process my order?

We make every effort to ship your order in1-2 days we receive it. Once the order has shipped, your estimated time of arrival will be 2-3 days for priority mail. 

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Do you charge sales tax?

Sales tax is collected only on orders sent within the state of California. We are required by law to charge a sales tax on the full amount of the order. By law, charges for shipping and handling are considered part of the product and must be included when sales are calculated, it will be displayed on the Billing screen during Checkout.

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How can I cancel or change my order after it has been placed?

Due to the speed at which we process orders, it is generally not possible to cancel or change an order once it has been placed. Please contact our Customer Service department immediately at 858-717-5152.

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Can you tell me when an item will be available if it shows OUT OF STOCK?

Please email us or contact our customer service department at 858-717-5152 for the availability of the item. Also, Inventory availability changes every day so check our website often.

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How do I check the status of my order?

You will receive two email notifications from us. The first is your Receipt. You will receive this email immediately after your order is placed at the email address you provided on the order form. If you do not receive this e-mail it is because the address you provided was incorrect, your e-mail filters are blocking our e-mail or your order was not received by us.

The second email you will receive is your Shipping email. You will usually receive this e-mail approximately 1 business day after your order has has shipped from our warehouse. It will contain your tracking number and a link to the UPS web site.

In the event you do not receive a shipping notification from us within 2 business days after placing your order with us, we want to hear from you. Please call our Customer Service department at 858-717-5152.

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Will you sell my information or give it to other companies?

At Phoenixbuy we take your privacy as seriously as you do. To ensure your privacy we use the most up-to-date encryption technology. Your billing, credit card, and account information is encrypted; none of this can be read as it travels to our system.

We do not sell, trade, or otherwise share your personal information, such as name, email address, physical address, phone numbers, buying history, etc. without your permission. Your information stays here, period. You do not have to worry about receiving unsolicited email from other companies or individuals as a result of shopping at Phoenixbuy.com. Please read our privacy policy for more details.

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Payment

How do I place an order?

We accept Visa, MasterCard, American Express and Paypal. We can also accept Money Orders or Personal checks. you can place you order online or by mail or telephone.

Order Online: using our secure server (fastest option)

Buying from us is easy and secure. For every item, there will be a click to order button. This button adds the item to your shopping cart. Putting something in your shopping cart does not commit you to buying it. After you put something in your shopping cart, you can choose to place the order immediately or continue shopping.

You can put as many items as you want in your shopping cart. When you are finished and want to place the order, you can get back to your shopping cart by clicking Shopping Cart button. When you submit your order, it will be confirmed via e-mail and will include your order number. You can feel confident that your credit card information is protected by our secure server.

Or for those of you who feel more comfortable with the old fashioned way the following methods are available:

Order by Mail:
You may print out your order form and send it with payment in U.S. $ to:
Attn: Phoenixbuy
13500 Moonflower Meadows Tr.
San Diego, CA  92130

Order by Telephone:
Call 858-717-5152 to place your order.

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Do you accept Money Orders or Personal checks?

Yes, we do accept money orders or personal checks. You may print out your order at the payment screen and send it with payment in U.S. $ to:

Attn: Phoenix Buy
13500 Moonflower Meadows Tr.
San Diego, CA 92130

Once your check has cleared, we will send the merchandise.

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Why is my credit card being declined?

If your credit card is being declined, please make sure the Billing Address you entered matches the information on file with your financial institution. Your card may also be declined if you are over your available credit limit. Our system automatically attempts to authorize your credit card each time you submit an order. Your financial institution my hold these funds in reserve for up to 10 days. Our payment system will not accept an International credit card under any circumstances.

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Will you accept an International credit card?

No, we will not accept International credit cards.

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How do you protect my credit card safety?

Shopping at Phoenixbuy.com is safe and guaranteed. Our secure server software encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. The encryption process takes the characters you enter and converts them into bits of code that are securely transmitted over the Internet.

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 Shipping

How do I check shipping charges?

We offer free shipping in USA when you order is over $30.00. Please check our shipping info page for the details.

Generally, the following rates will apply:

• Ground

• Second Day Air

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What are my shipping method choices?

We offer two shipping methods:

• Priority mail: The default ground delivery method is USPS priority mail.
• Second day air: The default delivery method is  USPS Express mail. Guaranteed next-day delivery by 3:00 pm to most destinations inside USA, for some small cities, second-day delivery is guaranteed.

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The tracking number you gave me isn't working. What is wrong?

Generally this is because the package has not yet been scanned by USPS. Please allow USPS 24 hours to update their web site before contacting us.

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Can you ship to a different address than my billing?

Yes, we  will ship products to addresses other than the billing address. 

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Do you ship to P.O.Box?

For security reasons, we ship to street addresses only, not to P.O. Boxes or similar addresses.

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Do you ship internationally?

Yes, we will ship internationally.  Orders must be prepaid before we will ship the goods out of the country.

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Returns

What will you do to make sure I’m satisfied with my purchase?

We always have been proud to stand behind the quality of our products. To ensure your 100% satisfaction, all shipments are carefully inspected before leaving our warehouse. If you are not satisfied with your purchase upon arrival, please simply return it to us guided by our return policy.

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Must I have a Return Merchandise Authorization (RMA) to return a product?

Yes. You must obtain a Return Merchandise Authorization number within 15 days of delivery.  We will not accept returns without prior authorization and an RMA number. . RMA numbers will not be extended or reissued. Prominently display the RMA number on the shipping label of boxes containing the returned product.

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What address do I send returns to?

All instructions for returning items to us will be e-mailed to you. Since you cannot return an item without receiving an RMA number, we do not publish our return address. You will receive this address after your return has been approved.

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How do I get an RMA number?

Visit the return policy section of our website. Once you submit the appropriate information, all instructions as well as the RMA number will be e-mailed to you.

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How long will it take to get my credit?

Please allow at least 10 business days after we receive the item to issue credit. we can not refund freight, free shipped items will be charged $5.95 for original shipping when they are returned.

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Will you cover the shipping charges for shipping an item back to you?

Can I exchange items?